Bloody bloody BT. I phoned up this morning to book the cancellation of our phone for next Monday. All seemed to go well, I was assured that it would finish next Monday morning, on the 26th October. And then I found I couldn't make any outgoing calls. So I rang them and it turns out they've already cut us off. Apparently this happens in stages so I can't make or receive calls but hopefully I can complain about them virulently on my blog, twitter and any other site I can think of!
Oh, I tried to get the order cancelled/changed to next Monday but apparently once they start something, like an unstoppable juggernaut, they can't stop. So the only way to get a phone line back would be to put a new order for a new line in, possibly taking 3 working days, and best of all, a different phone number. My language wasn't pleasant. Tom's also stretched itself to the limits of politeness. We've decided there's not much point in waiting three days to have a line for a further two. So it's down to mobiles and hot desking at the neighbours for the rest of the week.
Those of you who have read the blog for a while will know the problems we had when we moved in. Which leads me to ask does anyone in Britain have a good experience with British Telecom or are they just uniformly useless? Really, I'd like to know.