Bloody bloody BT. I phoned up this morning to book the cancellation of our phone for next Monday. All seemed to go well, I was assured that it would finish next Monday morning, on the 26th October. And then I found I couldn't make any outgoing calls. So I rang them and it turns out they've already cut us off. Apparently this happens in stages so I can't make or receive calls but hopefully I can complain about them virulently on my blog, twitter and any other site I can think of!
Oh, I tried to get the order cancelled/changed to next Monday but apparently once they start something, like an unstoppable juggernaut, they can't stop. So the only way to get a phone line back would be to put a new order for a new line in, possibly taking 3 working days, and best of all, a different phone number. My language wasn't pleasant. Tom's also stretched itself to the limits of politeness. We've decided there's not much point in waiting three days to have a line for a further two. So it's down to mobiles and hot desking at the neighbours for the rest of the week.
Those of you who have read the blog for a while will know the problems we had when we moved in. Which leads me to ask does anyone in Britain have a good experience with British Telecom or are they just uniformly useless? Really, I'd like to know.
5 comments:
BT are, in my experience at least, far better than Talk Talk. When I phone up to cancel our Talk Talk account I was told I was "a bit silly" for wanting to leave. BT have been good since we switched, but then nothing has gone wrong yet (touch wood)....
My problems have usually involved the relationship between BT and Open Reach. BT make mistakes that only Open Reach can fix, but Open Reach have no responsibility to the customer (me) and BT can't force them to prioritize things because it was BT that cocked up not Open Reach. The system seems to have been set up on the basis that BT are infallible - which is clearly and all too frequently not true.
I agree with Eliane , BT stands for Bloody Terrible , and degree of terribleness compared to talk talk is irrelevant - they are still crap!
I don't remember details because when we were trying to settle in here, it was just a series of frustrations and catch-22s with many "service" providers.
I do, however, remember standing in a telephone box, shivering, miserable and bawling my eyes out after a frustrating afternoon of dealing with BT to try to get our flat connected up.
Oh it sounds so familiar ! weeks to move a line from 1 end of the house to another . And they still keep calling to find out if I want broadband , which I 've had for 2 yrs !
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